Return Policy for JAMSHAPE

Last Updated: [2024.01.18]

At JAMSHAPE, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we have implemented a straightforward Return Policy to ensure a smooth and hassle-free return process.

1. Eligibility for Returns

• To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items that do not meet these criteria are not eligible for return.

2. Return Window

• Our return window is 15 days from the date of delivery. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

3. Initiation of Return

• To initiate a return, please contact our customer support at help@jamshape.com. Provide your order number and details about the items you wish to return. Our customer support team will guide you through the return process.

4. Return Shipping

• Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Processing Time

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 business days.

6. Exchanges

• If you need to exchange an item for a different size or color, please contact our customer support. We will guide you through the exchange process and provide instructions for returning the original item.

7. Non-Returnable Items

• Certain items are non-returnable, including:
  • Gift cards
  • Final sale items
  • Customized or personalized items

8. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer support immediately. We will work with you to replace the item or issue a refund.

9. Refused or Undeliverable Packages

• Packages that are refused or deemed undeliverable by the carrier and returned to us will be treated as a standard return. The customer will be responsible for return shipping costs.

10. International Returns

• For international returns, the customer is responsible for all shipping costs, including the cost of return shipping and any applicable customs fees or taxes.

If you have any further questions or concerns about our Return Policy, please feel free to contact our customer support at help@jamshape.com.

Thank you for choosing JAMSHAPE. We appreciate your understanding and cooperation.